OnePlus is offering a lifetime warranty on screens in response to green line issues

Applicable only to Indian users, who are also eligible for upgrade discounts

For the past couple of years, some OnePlus users have reported sudden appearance of green lines. At Oxygen Updater, we have also received numerous emails pertaining to this issue. Most users have reported that the problem occurred after updating their device, leading some Oxygen Updater users to believe that our app may be the cause. However, it is important to clarify that this is not the case. When using Oxygen Updater, official files are downloaded directly from OnePlus' servers. Furthermore, the issue is not limited to OnePlus devices alone, as other Android manufacturers have also reported problems with their AMOLED panels. It is believed that they may be using the same AMOLED panels, although this is not confirmed.

OnePlus has announced in a statement to Android Authority that they will provide a screen warranty for life on all impacted devices. This policy is exclusively applicable to users in India. Below is the complete statement:

“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”

As per Android Authority, OnePlus has stated that the associated policy applies to any OnePlus phone affected by this issue. Android Authority has contacted OnePlus UK and OnePlus US to inquire if they intend to implement this policy in Europe and the US.

Two Telegram users, including docnok63, a known member of the Oxygen Updater community, have reported that OnePlus is providing discounted upgrades. If they don't have replacement screens in stock, the company will offer discounts on phone upgrades.

Image credit: atharvak5

As we can see, customers seeking a discount on an upgrade can only request it if OnePlus no longer has replacement screens for the following phone models:

  • OnePlus 8
  • OnePlus 8T
  • OnePlus 9
  • OnePlus 9R

Customers will receive a coupon through OnePlus' website. In addition to the regular discount, OnePlus is offering an extra discount on the 10R.

Thumbnail credit goes to Sajith Surendran from the OnePlus Community forums